Business Hours: Monday – Friday, 9am – 4pm EST
Address: 4801 Ulmerton Road Clearwater, FL 33762 USA
Toll-Free Phone Number: 800 – 223-5275
Fax Number: 727-577-3606
General Inquiries Email: Marketing@pellonusa.com
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All packages are shipped best way based on the delivery address. We utilize FedEx, UPS, and USPS delivery services to ship. Order amount for calculating shipping cost is before taxes. Please note we do not ship on Saturdays, Sundays, or US nationally observed holidays. Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to an $8 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
- Ground shipping only
- Shipping available only within the US
- Regional Charge will be added to all orders outside the contiguous states.
- Hawaii: $250.00 additional charge
- Alaska: $250.00 additional charge
We will gladly accept returns of products purchased directly from our website. If you purchased from a retailer or distributor, please contact them for additional details on how to return. For returning products purchased directly through our website, please email CustomerService@pellonusa.com to initiate a return authorization within 30 days of receiving your shipment. You can return most new, unopened items for a full refund (excluding those marked as Final Sale on their product page). Customer is responsible for return shipping and fees unless otherwise noted. Original delivery fees are refunded only if returns are for defective product or incorrect orders. We do not accept C.O.D. deliveries for returns, exchanges, or any delivery of any sort.
At this time, we do not accept exchanges. If another size, style, and/or color is needed; please return the product following our return policy and place a new order. We do not accept C.O.D. deliveries for returns, exchanges, or any delivery of any sort.